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CASE STUDY
Client
UK Trade & Investment

The Brief
To provide training and team building for a government department of 35 people. Subjects to cover: Manning a Stand, Presentation Skills, Giving and Receiving Feedback. The client already knew the venue it wanted to use and would make its own travel, meal and accommodation arrangements.

Timings.
An afternoon and following morning.

Choices we offered
Afternoon: A fun, team building activity - either Treasure Hunt (outdoors) or The Firing Squad (indoors). Following morning: Regular Roleplay using “Forum Theatre” in which actors do most of the role-playing but receive regular feedback, guidance and direction from the group. Or Themed Roleplay which takes people out of their usual work situation and investigates training issues in an entirely different context – e.g. as if they are all spies or gangsters.

Planning
We had a meeting with the client two months before the event and another a week before. The client was keen that the activities should teach plenty of new skills but also be very enjoyable. Some people, we were warned, might find the role play element off-putting.
We knew that we were being invited to pack a lot into a relatively small time frame. We discussed with the client how we would organise the schedule to ensure every subject was covered in an effective way. We also provided reassurance that our style of role play avoids the awkwardness and embarrassment this form of training can sometimes produce.
We agreed to run our Treasure Hunt followed by our Regular Roleplay, with some Themed Roleplay elements thrown in, using Forum Theatre.

The events
Afternoon: a Treasure Hunt with a Secret Agent theme. We treat the group as if they are all trainee spies. We divide them into 6 teams, brief them, equip them with a cameras, clipboards and other “spy” items and send them off. Along the way, they have “secret agents” to make contact with (our actors), items to collect or acquire, a route to follow and pictures to take. They are warned that, if they return late, they will be “neutralised”.
When they return, they are given two final team challenges and debriefed on how they all got on. Then the winners are announced and prizes given out to them (provided by us).
Following morning: takes place in one room with a central area for the actors to act out the different roleplays. We begin with Presentation Skills then tackle Manning a Display Stand and finish with Giving and Receiving Feedback.
The group is divided in three and each section has an actor to brief and direct. For each roleplay, the actors have a well-defined character and a scenario which they explain to their section. People say what their actor could do to achieve the best results. The actors apply what they’d been asked to do and occasionally stop the action to take on board new suggestions. In this way, they are able to shed light on different and more effective ways of dealing with the situation. Near the end, we invite a few people to act out some roleplays themselves, again receiving input from their colleagues.
We conclude with a debrief and make Keynotes available on all the topics discussed.
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